Aceable Agent

Frequently Asked Questions

Are you a Georgia Pre-License student? We are excited to announce that we are upgrading our proctoring experience on July 12, 2022, with plans to roll out this new experience to other states soon. Click here for updated instructions on how to take your proctored exam with Examity!

All other real estate students, follow these steps!

Ready to schedule and take your proctored final exam? Follow the steps below to sign up for and complete your test with Examity!

1. Click “Schedule Your Exam” on the course exam page.

Clicking this will bring you to our exam proctor’s website, which will be the dashboard where you can access all of your exam needs: scheduling, rescheduling, starting the test, etc. Our proctoring is done by Examity.

2. If it’s your first proctored exam with Examity, you’ll have to fill out your profile before you can schedule your exam.

Fill out the Time Zone and upload a photo of your government ID. It can be any form of ID, as long as it is government issued and has your photo on it!

3. Next, check the requirements of your computer by clicking the “Computer Requirements Check” link at the top of the page.

This test takes about 60 seconds and will make sure that your computer is all set for the exam. If you experience any difficulties, you can reach out to Examity's customer support at 855-EXAMITY, email, or chat (links found on your dashboard) to troubleshoot.

4. Schedule a time that works for you!

Go back to the dashboard and click “Schedule Exam.” This will bring you to a page where you can select your exam time.

In order to get to the calendar, you’ll need to set “Course Name” to the course exam you’re about to take, then set “Exam Name” to Course Assessment.

Use the calendar to pick a day and time that works for you and click “Schedule.” Follow the steps to confirm your appointment.

If you wish to take a test in the next 24 hours, please select the "on-demand scheduling" button. Please note, you will be charged a $5 fee (plus tax).

5. Study!

You can use the time before your scheduled exam to take some of our practice tests. These will help you know which areas you’ve got down and which ones you should work on.

We also recommend looking over the Course Study Guide that you received in your email, which contains the summary chapters for each level.

6. Get ready for the test

There are a few steps you should take to get you and your computer ready for proctoring:
- Make sure you have a clean, uncluttered desk area
- Close all browser windows and tabs except the ones you need for proctoring
- Get your government-issued ID ready for the proctor to check
- Get a calculator, pencil, and scratch paper ready
Use a laptop or desktop computer to sign into your AceableAgent course

Please note that tablets, Chromebooks, and cell phones do not meet Examity requirements, so you will need a standard laptop or desktop computer.

When you’re ready to take your test, go to the dashboard. Make sure the right course is selected and click “Resume Course.” You should do this 10-15 minutes before your scheduled exam time.

8. Connect to your proctor

Go back to the proctoring page of the course and click “Connect to Proctor.” This will take you out to the proctoring website.

9. Start the exam process

You’ll be taken back the same page where you scheduled your exam. This time, click the “Start Exam” button. Then, click the “Connect to Proctoring” button.

10. Get set up

You may have to wait a little bit for your proctor to become available. Once they are, they’ll begin by verifying your identity. Once that’s finished, click “Proceed.” At that point, a window will pop up (make sure you have your pop-up blocker off!), which will prompt you to connect to your proctor.

This popup will do 1 of 2 things:
- It will ask you to download the proctoring software (either GoToMeeting or Zoom). Click the download file and install the software on your computer. Then you will be connected with your proctor.
- Or if you already have the software on your computer, it will open the software and connect with your proctor.
11. Agree to the agreements

Once you’re connect to the proctor, they will check your ID against the photo you uploaded. Once they verify you as the test taker, you’ll read and agree to the user agreements. These state the rules of the test and that you understand how the process works. If you have any questions about these, feel free to ask your proctor and they can explain it.

Click “Next.”

12. Take the test!

Now you’re ready to roll. Click “Begin Exam” and you’ll be brought back to the course proctoring page. The proctor will enter their ID in their provided box and unlock your test. Although the box may appear greyed out, they can still enter their ID!

This test is multiple choice and you have two hours to complete it. You’ll get your results as soon as you’re finished and if you pass, your certificate should be emailed to you within the hour. And that’s it! You’re all done with the final exam.
Are you having trouble logging in?

If you’ve forgotten your password, click here to request a password reset. You’ll be asked to put in your email address so we can email you a link to reset your password.

If you receive an error message that says “We don’t have an account under this email address. Try a different email!”, your account is either under a different email address OR you’ve accidentally made a typo in your email. Our Student Concierge can fix this super quickly for you. Just contact us here!
If you are using a computer:
- We are compatible with all computers, but it is recommended that your computer is on the latest software for the best experience.
- It is compatible with Google Chrome, Mozilla Firefox, Safari, Opera, and Microsoft Edge. We recommend being on the most up-to-date version of your Internet browser for the best experience. Internet Explorer is an extremely outdated software, so please use any of the other recommended browsers in the list.
If you are using an iPhone or an iPad:
- Compatible with iOS software versions 9.3 and up
- The oldest compatible iPhone is an iPhone 4S on iOS 9.3.5
- The oldest compatible iPad is an iPad 2 on iOS 9.3.5
- A PDF reader, such as Google Chrome
If you are using an Android smartphone or tablet:
- Compatible with Android OS software versions 4.4 and up
- You will need a PDF reader, such as Google Chrome
While these are the compatibility requirements for our course, if you are taking a course that offers online proctored course exams, they have different requirements. We partner with Examity to proctor our online course exams, and Examity is not compatible with Chromebooks or mobile devices, including tablets. You must have a laptop or desktop computer with a working webcam in order to take your proctored exams.
We’re available 7 days a week to unlock your account via email or chat!

Text:

For the quickest and easiest help, send a text to +1 (844) 688-1791 simply stating that your account is locked.

Please include:
1. The full student name on the account
2. The email address your AceableAgent account is under
3. Student date of birth
Chat or Email:

Click here to message our Student Concierge via chat or email. During live-chat hours, you'll see the chat button in the bottom left corner of the screen. If there is no chat button, please submit an email request with the subject line "Unlock Account"

Please include:
1. The full student name on the account
2. The email address your AceableAgent account is under
3. Student date of birth
Estimated Response Time

During business hours: 3 hours or less
After business hours: We’ll unlock you first thing in the morning!
The Aceable Agent Referral Program is a great way to earn commissions while referring your friends! Here's how it works:
1. 1. Get your unique share link. You should have received this link in an email or when you signed up. You can also click here to access your unique link.
    
    *You can also log into your Referral Portal and reset your password here. Once you've reset your password, login here to the portal to get your share link.
2. Share your unique referral link via text, email, newsletter or social media with friends and family.
3. Get your friend to purchase. When your friend purchases through your link, they’ll get an AceableAgent course package at a discount and you’ll earn a $25 commission on qualifying purchases. A successful qualifying referral is a purchase of an AceableAgent course package where your friend does not refund the course
4. Earn commission. If your friend successfully purchases after clicking on your link, we’ll send you an email to let you know that your referral reward is pending approval. Your referral rewards are approved when your referred friend does not refund the course.
5. Get paid. On the second of every month, you will receive your approved commission payout via an electronic Gift Card.
  - Disclaimer: Only new referrals are eligible. Referee must click on your unique link to purchase. Commission is approved when the referral does not refund the course. Self-referrals do not qualify. The maximum cash earnings you may receive per month is $300. You are prohibited from posting your referral link on coupon sites as a way to generate commissions. You are prohibited from using the following words in any pay per-click, display advertisements, or promotional traffic or campaigns: Aceable, AceableAgent, Aceable Real Estate, Aceable Real Estate School, Aceable Pre-Licensing Education, AceableAgent Continuing Education, AceableAgent Professional Development courses AceableAgent.com, AceableAgent, Inc., AceableAgent Coupon Code, AceableAgent coupon offers, AceableAgent coupon, AceableAgent discount codes, AceableAgent discount, AceableAgent code and any trademark term variations thereof.

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M/W/F : 8:30 AM to 5 PM CST . . . . . . . . . . . T/Th : 8:30 AM to 3 PM CST. . . . . . . . . . . . . . Weekends : Closed, with limited email, text, and chat support . . . . . . . . . . . . . . . . . **We are closed weekdays from 12 – 1 PM CST

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Frequently Asked Questions

Text:

Chat or Email:

Estimated Response Time

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