No problem! BVirtual is trained to handle accidents like these. If your connection drops or the webcam is turned off during your exam, your proctor is still connected to your screen and they will stop you momentarily to reconnect the webcam. If that doesn’t work, you’ll need to reach out to your proctor using the the phone number they provided you so that you can be reconnected to them. If after 5 minutes you do not reach out to your proctor or reconnect to them on your own, your proctoring session will be marked as “abandoned” due to technical issues. You’ll need to reschedule your exam in order to continue.
Afterward, the proctor will take note of the incident and communicate with AceableAgent, including the video recording of your webcam and screen. It will be up to AceableAgent if we need you to redo your test if you do not reconnect so that you can finish the exam.