You can get a refund or reschedule your exam without paying another $15 as long as you request a refund or reschedule at least 6 days in advance of your scheduled exam.
How can I reschedule my exam?
- Log on to your eAccessNY account.
- From the Main Menu, click on "View Scheduled Exam Details”.
- As long as you are within the allowable reschedule time frame (6 days prior to your currently scheduled exam date), you can click on the "Reschedule" button on the bottom right and then follow the instructions.
- If you are not within the allowable reschedule time frame, you must wait until the exam date has passed and make a new appointment.
Note: If your exam is canceled for reasons outside of their control, the state will contact the students. They will reschedule the exam and give you at least 6 day’s notice of the new date. If that new date doesn’t work, you are able to reschedule free of charge.