How do I answer an identity security question?

Periodically, you’ll be asked to answer an identity verification question.

From the website, click the correct answer within 60 seconds and you’ll be able to move on. If you fail the question, you’ll be asked another question immediately. If you fail the second question, you are locked out of the course and will need to contact our Student Concierges for additional verification!

From the app, tap on the correct answer and press the right arrow at the top of your screen within 60 seconds and you’ll be able to move on. If you fail the question, you’ll be asked another question immediately. If you fail the second question, you are locked out of the course and will need to contact our Student Concierges for additional verification!

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