Why do I have to answer identity security questions?

The state of Texas requires that AceableAgent verify the identity of the person taking the course (you) at various points throughout the course. This system is made to ensure that the person who signed up for the course is actually the one taking it.

If you fail to verify your identity, the state of Texas requires us to lock you out of your account. Unfortunately, this is a state requirement we have to follow.

However, you can contact us here and we’d be happy to unlock your account after we do some additional verification. We’ll work with you to make sure you can continue your course ASAP!

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