What happens if I miss an identity security question? Nicole N. October 03, 2018 12:23 Updated Follow Bad news: you will be locked out of your account. Good news: contact our Student Concierges. They will quickly unlock you after some additional verification! Related articles What do I do if I'm locked out? How do I unlock my account? Why do I have to answer identity security questions? ALL CORONAVIRUS IMPACT UPDATES How do I answer an identity security question? How long do I have to finish the pre-license process?