What happens if I miss an identity security question? Nicole N. October 03, 2018 12:23 Updated Follow Bad news: you will be locked out of your account. Good news: contact our Student Concierges. They will quickly unlock you after some additional verification! Related articles What do I do if I'm locked out? How do I unlock my account? How do I answer an identity security question? I failed the test and now I am permanently locked out of your course. When will my course credits be reported to TREC? How soon will I know my test result?