What do I do if I'm locked out? How do I unlock my account?

We’re available 7 days a week to unlock your account via email or chat!

Text:

For the quickest and easiest help, send a text to +1 (844) 688-1791 simply stating that your account is locked.

Please include:

  1. The full student name on the account
  2. The email address your AceableAgent account is under
  3. Student date of birth

Chat or Email:

Click here to message our Student Concierge via chat or email. During live-chat hours, you'll see the chat button in the bottom left corner of the screen. If there is no chat button, please submit an email request with the subject line "Unlock Account"

Please include:

  1. The full student name on the account
  2. The email address your AceableAgent account is under
  3. Student date of birth

Estimated Response Time

During business hours: 3 hours or less
After business hours: We’ll unlock you first thing in the morning!

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