What happens if I lose my Eligibility Letter? Montana December 03, 2020 18:29 Follow Contact TREC to ask them to resend your Eligibility Letter. You can contact a Customer Service Representative by email at email@example.com or by phone at 512-936-3000. Related articles What is my TREC ID Number? What is the Pearson VUE Candidate Handbook? What is the Eligibility Letter from TREC? What do I do with my Eligibility Letter? How do I schedule my fingerprinting appointment?