What happens if I lose my Eligibility Letter? Montana December 03, 2020 18:29 Follow Contact TREC to ask them to resend your Eligibility Letter. You can contact a Customer Service Representative by email at firstname.lastname@example.org or by phone at 512-936-3000. Related articles What is my TREC ID Number? What is the Pearson VUE Candidate Handbook? What is the Eligibility Letter from TREC? Does the course expire? What do I need to bring to my fingerprinting appointment?