What happens if I fail an identity verification question?

No worries, we make it easy by giving you an extra chance and also by making it easy to contact us. You have 60 seconds to answer the verification question or it will count the question wrong. If you get it wrong, you will be asked another verification question immediately after. You also have 60 seconds to answer that question. If you get it wrong again, you’ll need to contact our Student Concierges to get unlocked by providing additional information about yourself (birthday and zipcode, please).

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