What happens if I miss an identity security question? Montana December 03, 2020 18:29 Follow Bad news: you will be locked out of your account. Good news: contact our Student Concierges. They will quickly unlock you after some additional verification! Related articles What do I do if I'm locked out? How do I unlock my account? Why do I have to answer identity security questions? What is Mastery Tracking? What is the Ultimate Exam Prep Course?