Troubleshooting for iOS (Apple) Devices

Working your way down this list can help solve technical issues you may be experiencing on the iOS app. If an option doesn't work for you, proceed to the next option. If possible, try to connect to WiFi instead of the data on your device.

Option 1: Log out of the app and log back in.

  • Tap on the three horizontal lines in the top righthand corner.

    app-dashboard.png

  • In the menu bar that appears, scroll down and click on Log Out.

    app-menu.png

  • Tap Sign In and enter your AceableAgent email and password.

    app-sign-in.png

    app-sign-in-1.png

Option 2: Force quit the app by double-pressing the home button and swiping up on the AceableAgent screen until it disappears, then log back in.

Option 3: Do a hard reboot of your iOS device by holding down the power button and the home button at the same time. The device will automatically reboot after about 10 seconds (hold down the two buttons until you see the Apple logo).

Option 4: Uninstall the app and reinstall it (this is also a great way to make sure you have the latest version of the AceableAgent App).

If none of these options work, feel free to contact our Student Concierges.

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