Taking the course & earning your certificates

• I received an email saying my course will expire on 8/31/23- what does this mean?
• Updates to your New York Pre-License Course!
• Does this course have audio?
• Does this course expire?
• Is there a limit to how quickly I can complete this course?

• Where can I take my proctored exam?
• I live in a state other than New York. Do I need to travel to New York to take my proctored exam?
• Can I take my final exam with a proctor that is not on the provided list?
• What is a proctored exam or exam proctoring?
• What is the process for taking a proctored final exam with AceableAgent?

• I noticed an error on my certificate of completion. What should I do?
• How does the State of New York know that I have completed my Pre-License Course?
• How do I get my certificate of completion?
• What do I do with my certificate of completion?